How can we help?
Find quick answers below or reach the BraceLog support team directly.
Account & sign-in
Help with verification emails, password recovery, Apple or Google sign-in, and syncing across devices.
Pro & purchases
Manage or cancel subscriptions in Apple settings, switch plans, or use Restore Purchases when an active plan is missing.
Photos & data
Get help with photo capture, timeline syncing, storage, exports, privacy requests and account deletion.
Quick answers
How do I cancel or change my subscription?
Open BraceLog Settings, choose Manage Subscription, and Apple will show the available plans and cancellation controls. Cancellation takes effect at the end of the current paid period.
What does Restore Purchases do?
It asks Apple for subscription purchases associated with the signed-in Apple Account and restores eligible Pro access. It does not charge you again.
How do I delete my account?
In BraceLog, open Settings, choose Log Out & Account, then Delete Account. Follow the confirmation steps. If you cannot access the app, email support@bracelog.app from the account email address.
Still need help?
Tell us what happened and include your device model and app version when possible.
support@bracelog.app
BraceLog
A calmer, clearer way to care for your smile throughout orthodontic treatment.
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